Shipping policy

Effective Date: May 25, 2026

At Zen Supplies, we aim to ensure a smooth and transparent delivery process. Please review the following details regarding our shipping procedures.

🕒 Order Processing Time

• After placing your order, please allow 1–3 business days for order processing and tracking information.
• During high-volume periods, weekends, holidays, or special promotions, processing times may be slightly extended.
• Customers will receive tracking information once the order has been processed and shipped.

🚚 Shipping Time

• Once shipped, delivery typically takes 3–7 business days depending on location and carrier conditions.
• Orders are shipped using trusted carriers directly to the shipping address provided at checkout.
• Delivery estimates are not guaranteed and may vary due to weather, carrier delays, customs, holidays, or other unforeseen circumstances.

🌍 Shipping Regions

We fulfill our orders from China, we still hold fast shipping times and guarantee a successful delivery in under two weeks. If you get a Chinese tracking number do not be scared. We do international shipping not just the US!

❗ Important Information

• Please make sure your shipping address is entered correctly before completing your purchase.
• Zen Supplies is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
• Once an order has been handed to the shipping carrier, we are not responsible for shipping delays, lost packages, theft, or damages caused during transit.
• Customers are responsible for monitoring their tracking information and contacting the carrier if delivery issues occur.

📬 Tracking Your Order

Tracking details will be sent to the email provided during checkout once they become available.

If you do not receive tracking information within 3 business days, please check your spam or junk folder before contacting support.

💬 Need Help?

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