Privacy policy

Last updated: May 25, 2026

Zen Supplies operates this store and website, including all related information, content, features, tools, products, and services to provide customers with a curated shopping experience.

Personal Information We Collect

• Contact details like name, email, phone number, billing address, and shipping address.
• Payment and transaction details needed to process orders.
• Account information like username, password, preferences, and settings.
• Order activity including viewed products, cart items, purchases, returns, or cancellations.
• Messages you send to us through support, contact forms, or Telegram.
• Device and usage information such as IP address, browser type, and site activity.

How We Collect Information

We collect information directly from you when you place an order, create an account, contact us, or use our website. We may also collect information automatically through cookies, analytics tools, and service providers.

How We Use Your Information

• To process payments and fulfill orders.
• To provide customer support and respond to questions.
• To send order updates and important account notifications.
• To improve our website, products, and customer experience.
• To prevent fraud, unauthorized activity, and security issues.
• To comply with legal obligations when required.

Marketing and Communication

We may use your information to send promotional messages, offers, updates, or announcements. You may opt out of promotional emails at any time. We may still send non-promotional messages related to orders, accounts, or support.

How We Share Information

We may share personal information with trusted service providers who help us operate the store. This can include payment processors, shipping providers, analytics tools, website hosting, customer support tools, and fraud prevention services.

Third-Party Services

Our store may use third-party platforms and tools to help manage payments, orders, fulfillment, analytics, and website features. These third parties may process your information according to their own privacy policies.

Cookies and Tracking

We may use cookies and similar technologies to remember preferences, analyze site traffic, improve performance, and personalize your experience. You can disable cookies in your browser settings, but some parts of the website may not work properly.

Data Security

We take reasonable steps to protect your information. However, no online system is completely secure. Please avoid sending sensitive information through unsecured channels.

Data Retention

We keep personal information only as long as needed to provide services, complete orders, handle support, meet legal requirements, prevent fraud, or resolve disputes.

Your Rights

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate information.
• You may request deletion of your personal information when allowed by law.
• You may request a copy of your information in certain cases.
• You may opt out of marketing communications.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their location.

International Transfers

Your information may be processed or stored outside of your country. When this happens, we use reasonable safeguards as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us through Telegram.

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